BT Retail

BT Retail is a major force in the communications market, with 18,000 employees – including 11,000 people working in call centres – 20 million customers, and annual revenues of around £8.5 billion a year.   

We’re a wholly customer-led business which focuses on developing new market opportunities and innovative products and services. For the consumer market, we develop and deliver innovative propositions, such as BT Broadband, BT Vision, BT Fusion, BT Digital Vault BT Together, BT Mobile, BT Credit Card and BT Answer 1571.

For business customers, we offer innovative converged services, designed to address our customers' very real business issues in areas such as cost management, agility and competitiveness.