Innovation and implementation are the themes of our 2008 Sustainability reporting. The report focuses on the our commitment to responsible business practices and our search for commercial opportunities that address sustainability challenges. It also explores how sustainable practices are being successfully embedded into our core business processes.

Our short printed report Changing World: Sustained Values 2008 can be downloaded. The full online report gives more detailed policy, performance and target information across the range of sustainability issues that are relevant to us.

Customers
9% improvement in right first time

Employees
111,858 people in 61 countries

Improving society
£22.3million investment to improve society

Digital inclusion
3% improvement in internet use

Environment
4% increase in waste recycled

Climate change
C02 emissions 58% below 1996 levels

Integrity
£2.2bn customer bids with a sustainability component

Suppliers
66% of suppliers working with BT to improve their sustainability impacts