"German customers, just like customers around the world, associate the BT name with first-rate ICT services and expertise."
Jan Geldmacher, CEO, BT Germany
BT has been active in Germany since 1995. Today BT is one of the country’s leading suppliers of networked IT services, with more than 1,000 corporate and public sector customers. We help our customers improve their national and global competitiveness, building solutions matched to their individual needs.
BT Germany offers a wide range of networked IT products, services and expertise, from voice telephony, hosting and storage to solutions for call centres, mobile working, security and business continuity. These range from standardised products to managed services and the outsourcing of entire operations.
BT Germany has over 1,400 employees and in the financial year 2006/07 (Status: 31.3.2007) had a turnover of EUR 838 million - about 6% up on the previous year.
BT (Germany) GmbH & Co. oHG
Barthstraße 22
D-80339 Munich
Telephone: +49 (0) 89 2600 0
BT has a comprehensive network infrastructure in Germany. This enables us to provide a wide range of voice and data services, from voice telephony to MPLS-based virtual private networks (VPN). With bandwidths up to 10 Gbit/s, and network availability in excess of 99.95%, we provide smooth and reliable communication between your employees, suppliers, partners and customers.
BT’s German fibre optic network is over 11,500km long, with more than 100 PoPs. It links almost all larger towns and conurbations in Germany, as well as seven hosting centres. This is complemented by connectivity to BT’s global network, with coverage in more than 160 countries. BT also operates local fibre optic networks (City Fibre Networks) in Dusseldorf, Frankfurt, Munich and Stuttgart.
BT works with many well-known German companies and institutions, including:
BT Germany is forging ahead as an integrated network and IT service provider. One example is the innovative call centre solution developed for the pay TV broadcaster Premiere AG.
"The solution which we have developed for Premiere marks a shift away from conventional thought: From proprietary systems which are costly to maintain and difficult to expand, to an open, scaleable platform which can be flexibly adapted to meet future developments." - Jan Geldmacher, CEO BT Germany.
BT works closely with technology partners such as Cisco and HP in Germany on the development of new products and solutions, as well as on customer projects. German customers also benefit from BT’s global partnerships.
In May 2005, BT Germany became the first company in the German telecommunications sector to obtain BS15000 certification (future: ISO 20000). Certification shows that our IT processes satisfy the stringent requirements of the IT Infrastructure Library (ITIL).
Customer satisfaction is at the heart of BT's strategy. German customers have access to the BT customer service centre in Frankfurt, 24 hours a day, 365 days a year – a single point of service for everything from questions about your bill, or changing your service configuration, to monitoring, fault tracing and rectification.