BT Operate

BT Operate is responsible for deploying and running communications services for customers over BT's core network and systems and is responsible for implementing BT's global 21CN platform. It implements and operates the software, hardware and networks that drive BT's services to its Retail, Global Services and Wholesale customers, and their customers.

BT Operate's team are responsible for the overall customer experience. This involves a focus on increasing reliability and service across all aspects of IT and network services to all customers, whether domestic residential, communications providers or global enterprise.

BT Operate business structure