Regulatory and Public affairs

Welcome to BT’s regulatory and public affairs website.

This section incorporates details of BT's key areas of work and relationships with governments in the UK and in Europe as well as a guide to the main aspects of the regulatory environment that BT operates in.

Public affairs

The UK public affairs pages give details of key subject areas BT is working on which tie in with UK public policy.

The European corporate affairs pages detail how BT monitors key European policy and partners with governments to provide solutions.

Regulatory information

Regulation is a complex legal matter. The information within these pages can only act as a summary guide to the main aspects of the regulatory regime. The information is based upon the detailed explanation contained in BT's Annual Report & Accounts.

BT operates in an environment, which is increasingly competitive and dynamic. It must also, however, comply with extensive regulation.

In the United Kingdom, in particular, this affects the way BT does business. Outside the UK, BT's operations also have to take account of other regulatory regimes.

For further information about the regulatory environment please contact Shetal Joshi. Please note that individual customer issues cannot be dealt with by the regulatory team. To find the contact information you need, just choose from the full range of options from our Customer service contact details.